In this video, Colleen Casper (RN, MS, DNP) talks about ways to influence behavior in home care.
How do you turn a bad situation into a good one? How do you defuse a stressful situation, or deal with a difficult patient? This video will provide answers to these questions, and more.
This package is worth 1.25 Credit Hours, and is relevant to both A- and B-License agencies.
This video was recorded in early 2014, and was produced by MEG Associates Consulting Group, LLC.